This website is operated by Pawlencio Store.

Email: Pawlenciostore@gmail.com

Website: https://www.pawlenciostore.com

Throughout this page, the words “Pawlencio,” “Pawlencio Store,” “we,” “us,” and “our” refer to Pawlencio Store. The words “you,” “customer,” and “your” refer to anyone who visits our website, places an order, or uses our services.

By using our website, you confirm that you are at least the age of majority in your province, state, or country, or that you are using the website with permission from a parent or legal guardian.

You agree not to use our website for any illegal, fraudulent, harmful, abusive, or unauthorized purpose.

You also agree not to interfere with the security, operation, or performance of our website.

Pawlencio Store sells pet products, accessories, and related items. Some products may be sourced, stored, packed, shipped, or fulfilled by third-party suppliers, manufacturers, warehouses, dropshipping partners, or fulfillment providers.

This means that product availability, packaging, shipping times, replacement approval, and return instructions may depend on our suppliers and shipping carriers.

Pawlencio Store remains your point of contact for customer service, but certain refunds, replacements, returns, or claims may require supplier approval and supporting evidence.

We do our best to make sure product descriptions, photos, colors, sizes, prices, and availability are accurate. However, we cannot guarantee that all product details will always be completely accurate, current, or error-free.

Product colors may look slightly different because of screen settings, lighting, supplier photos, or manufacturing variations.

Product measurements may have small differences due to manual measurement or manufacturing differences.

We reserve the right to update, change, replace, or discontinue any product at any time without notice.

Pawlencio Store products are intended for general pet use only and are not a substitute for veterinary advice, professional pet training, or medical treatment.

You are responsible for choosing products that are suitable for your pet's size, breed, age, behavior, health condition, chewing habits, allergies, and activity level.

You agree to supervise your pet while using toys, clothing, beds, feeders, collars, harnesses, grooming products, or any other pet accessories purchased from Pawlencio Store.

Discontinue use immediately if a product becomes damaged, broken, loose, unsafe, or unsuitable for your pet.

Pawlencio Store is not responsible for injuries, allergic reactions, choking, chewing damage, misuse, improper sizing, lack of supervision, or any harm caused by improper use of a product.

For pet clothing, harnesses, collars, beds, carriers, and similar items, customers are responsible for carefully reviewing the size chart before ordering.

Sizing may vary between products and suppliers. A size “Small” in one product may not be the same as a size “Small” in another product.

We are not responsible if the customer selects the wrong size, color, model, or variant.

Wrong-size orders caused by customer selection may not qualify for refund, replacement, or free return shipping.

After you place an order, you may receive an order confirmation email. This does not mean the order has been fully accepted.

We reserve the right to accept, reject, cancel, limit, or refuse any order for any reason, including but not limited to:

• Product availability issues
• Supplier stock issues
• Pricing errors
• Incorrect product information
• Suspected fraud
• Payment issues
• Shipping restrictions
• Incorrect customer information
• Abuse of our return or refund policy
• Orders that appear to be placed by resellers, bots, or unauthorized parties

If we cancel an order after payment has been made, we will issue a refund for the cancelled portion of the order.

You are responsible for providing accurate and complete order information, including:

• Full name
• Email address
• Phone number, if required
• Complete shipping address
• Apartment, unit, or suite number
• Correct product size, color, quantity, and variant

Pawlencio Store is not responsible for delays, failed delivery, returned packages, lost packages, or extra costs caused by incorrect or incomplete customer information.

Prices are shown in the currency displayed on our website at checkout.

Prices may change at any time without notice.

You are responsible for any applicable taxes, customs duties, import fees, carrier fees, brokerage fees, or government charges that may apply to your order.

For Canadian customers, applicable sales taxes may be charged at checkout where required.

For U.S. customers, sales tax may be charged where required based on applicable state laws, marketplace rules, platform settings, or economic nexus requirements.

International customers may be responsible for customs duties, import taxes, or local charges required by their country.

Pawlencio Store is not responsible for delays, fees, or refusals caused by customs authorities or government agencies.

We accept payments through the payment methods shown at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

All payments are subject to approval by the payment processor, bank, credit card provider, fraud prevention system, or payment platform.

We reserve the right to cancel or hold an order if payment is declined, flagged, reversed, disputed, or suspected to be fraudulent.

We take fraud and payment disputes seriously.

You agree not to file a false chargeback, payment dispute, or fraud claim after receiving your order or after refusing to follow our support process.

Before filing a chargeback, please contact us at Pawlenciostore@gmail.com so we can try to resolve the issue.

If we believe an order, claim, or dispute is fraudulent or abusive, we may:

• Cancel the order
• Refuse future orders
• Submit evidence to the payment processor
• Report suspicious activity to the appropriate parties
• Limit or deny refunds, replacements, or store credit where permitted by law

Pawlencio Store ships products to available locations shown at checkout.

Some orders may be shipped from third-party warehouses, supplier facilities, or international fulfillment centers.

Because products may come from different suppliers, your order may arrive in multiple packages and at different times.

Order processing time means the time required to confirm, prepare, pack, and ship your order.

Estimated processing time: 2–7 business days

Processing times may be longer during holidays, high-volume periods, supplier delays, product shortages, or carrier disruptions.

Estimated delivery time means the time after the order has been shipped and accepted by the carrier.

Estimated delivery time: 7–20 business days depending on the product and destination

Shipping and delivery times are estimates only and are not guaranteed unless we clearly state otherwise in writing.

Delays may happen due to:

• Supplier processing delays
• Carrier delays
• Weather
• Customs inspection
• Holidays
• High order volume
• Incorrect address
• Remote delivery areas
• International shipping issues
• Events outside our control

If we are unable to ship within the advertised or legally required timeframe, we will handle the order according to applicable law, including notifying you, requesting consent to the delay where required, or issuing a refund where required.

Once your order ships, you may receive a tracking number by email.

Tracking updates may take several days to appear, especially when products are shipped from international suppliers or transferred between carriers.

If tracking has not updated immediately, this does not always mean the package is lost.

Customers are responsible for entering a full and correct shipping address.

Pawlencio Store is not responsible for orders that are delayed, returned, lost, delivered incorrectly, or undeliverable because of:

• Incorrect address
• Missing apartment, unit, or suite number
• Wrong postal/ZIP code
• Wrong country, province, or state
• Customer not available for delivery
• Refused delivery
• Failure to pick up the package
• Failure to respond to carrier or customs requests

If a package is returned, discarded, destroyed, lost, or refused because of customer error or inaction, the customer may not be eligible for a refund.

If reshipping is possible, the customer may be responsible for additional shipping fees.

If tracking shows that your package was delivered but you did not receive it, please first check with:

• Household members
• Neighbours
• Building concierge
• Mail room
• Local post office
• Shipping carrier

Orders marked “Delivered” by the carrier are not automatically eligible for refund or replacement.

We may require written confirmation from the carrier, a claim result, police report, or other proof before approving a refund or replacement.

Pawlencio Store is not responsible for stolen packages after confirmed delivery.

If tracking shows that your package is lost, stuck, expired, or not moving for an extended period, contact us at Pawlenciostore@gmail.com.

We may open a supplier or carrier investigation.

A refund, replacement, or store credit may be offered if the package is confirmed lost or qualifies under our supplier/carrier claim process.

Some products may ship from outside your country.

You are responsible for any customs duties, import taxes, brokerage fees, carrier fees, or government charges required by your country.

Pawlencio Store is not responsible for customs delays, import refusals, customs inspections, or local government restrictions.

If you refuse to pay customs, duties, taxes, or import fees and the package is returned, destroyed, abandoned, or lost, you may not be eligible for a refund.

Because Pawlencio Store works with third-party suppliers and fulfillment partners, returns, refunds, and replacements must follow our supplier and carrier claim rules.

Submitting a return or refund request does not guarantee approval.

All requests are reviewed based on:

• The issue reported
• The timing of the request
• Photos or videos provided
• Tracking information
• Supplier rules
• Carrier confirmation
• Product condition
• Whether the issue was caused by customer error or supplier error

If there is a problem with your order, you must contact us within 15 calendar days after delivery.

Email: Pawlenciostore@gmail.com

Your request must include:

• Order number
• Full name
• Clear explanation of the issue
• Clear photos or videos showing the issue
• Photos of packaging and shipping label, if available

Requests submitted after 15 days from delivery may not be eligible for refund, replacement, return, or store credit.

You may qualify for a refund, replacement, partial refund, or store credit if your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items
• Significantly different from what was ordered

To qualify, you must contact us within 15 calendar days after delivery and provide clear photo or video evidence.

Please do not throw away the item, packaging, shipping label, or accessories until your claim is reviewed.

We may deny the claim if evidence is missing, unclear, late, or does not show the issue.

Unless required by law, Pawlencio Store does not accept returns, refunds, or exchanges for:

• Change of mind
• Buyer's remorse
• No longer wanting the item
• Ordering the wrong size
• Ordering the wrong color
• Ordering the wrong product
• Ordering the wrong quantity
• Finding the item cheaper somewhere else
• Not reading the product description
• Not checking the size chart
• Minor color differences due to screen settings
• Minor measurement differences

Please review your order carefully before completing checkout.

For health, hygiene, and safety reasons, certain products cannot be returned once opened, used, worn, washed, damaged, or exposed to pets.

Non-returnable items may include:

• Used pet beds
• Used blankets or mats
• Used feeding or water products
• Used grooming products
• Used toys
• Used pet clothing
• Used collars, harnesses, or leashes
• Personalized or custom items
• Clearance items
• Final sale items
• Gift cards
• Products damaged by chewing, scratching, washing, misuse, or normal wear and tear

If an item arrives damaged, defective, incorrect, or missing parts, please contact us within the 15-day claim window.

Do not send any item back without contacting us first and receiving return instructions.

Items returned without approval may not be accepted or refunded.

If a return is approved, we will provide return instructions based on the supplier, product, and issue.

If the return is caused by customer preference, wrong size selection, wrong color selection, wrong address, or customer error, the customer may be responsible for return shipping costs.

Original shipping fees, shipping protection, customs fees, taxes, duties, and handling fees may be non-refundable unless required by law.

If your claim is approved, Pawlencio Store may offer one of the following:

• Replacement
• Refund to original payment method
• Store credit
• Partial refund
• Discount code
• Reshipment

The available solution depends on the issue, supplier approval, carrier confirmation, and applicable law.

If a refund is approved, it will be issued to the original payment method used at checkout.

After we issue the refund, your bank, credit card company, or payment provider may need additional time to process and post the refund.

Pawlencio Store does not control bank or payment processor processing times.

Orders can only be cancelled if they have not yet been processed, packed, submitted to the supplier, or shipped.

Once an order has entered processing, fulfillment, or shipping, we may not be able to cancel it.

To request cancellation, contact us immediately at Pawlenciostore@gmail.com.

Cancellation requests are not guaranteed.

Custom, personalized, pre-order, special-order, or made-to-order items cannot be cancelled once submitted.

We do not guarantee exchanges.

If you ordered the wrong size, color, or variant, we may not be able to exchange the item.

If an exchange is approved, the customer may be responsible for return shipping, reshipping fees, and any price difference.

Unless clearly stated on a product page, Pawlencio Store does not provide any separate product warranty.

Products are provided “as is” and “as available” to the maximum extent permitted by law.

Some products may include manufacturer or supplier warranty support, but warranty approval depends on the manufacturer or supplier.

Nothing in this section limits any consumer rights that cannot be excluded under applicable law.

You are responsible for checking whether a product is suitable for your pet.

Pawlencio Store is not responsible for allergic reactions, skin irritation, chewing damage, digestive issues, choking, injury, or other harm caused by product misuse, lack of supervision, or product unsuitability for your pet.

If your pet has allergies, medical conditions, behavioral issues, chewing habits, or special needs, please consult a veterinarian before using new products.

If you submit reviews, photos, videos, comments, testimonials, social media posts, or other content to Pawlencio Store, you give us permission to use, display, reproduce, share, edit, and publish that content for marketing, advertising, website, email, and social media purposes.

You confirm that your content is truthful, lawful, and does not violate anyone else's rights.

We may remove or refuse to publish content that is offensive, false, misleading, abusive, illegal, spam, or inappropriate.

If we work with influencers, creators, reviewers, or affiliates, any material connection such as payment, free product, discount, commission, or business relationship should be clearly disclosed.

Promotions, discounts, coupon codes, and special offers may be changed, limited, or cancelled at any time.

Discount codes cannot be applied after an order is placed unless we choose to allow it.

Promotions may not be combined unless clearly stated.

Gift cards, if offered, are non-refundable unless required by law.

By subscribing to our email or SMS marketing, you agree to receive promotional messages, order updates, abandoned cart reminders, product offers, and other communications from Pawlencio Store.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our SMS messages.

Message and data rates may apply for SMS messages.

Unsubscribing from marketing messages does not stop important transactional messages related to your order.

Pawlencio Store respects your privacy.

We collect, use, and share personal information to operate our store, process orders, ship products, provide customer support, prevent fraud, improve our website, and send marketing communications where permitted.

We may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• IP address
• Device information
• Browser information
• Website activity
• Customer support messages
• Marketing preferences
• Reviews, photos, or content you submit

We do not directly store full credit card numbers. Payments are processed through third-party payment providers.

We may use your information to:

• Process orders
• Confirm payment
• Ship products
• Provide tracking
• Communicate with you
• Respond to support requests
• Process refunds or replacements
• Prevent fraud
• Improve our website
• Personalize your shopping experience
• Send marketing messages if permitted
• Comply with legal obligations

We may share necessary information with third parties, including:

• Shopify
• Payment processors
• Shipping carriers
• Dropshipping suppliers
• Fulfillment warehouses
• Email/SMS marketing platforms
• Analytics providers
• Advertising platforms
• Fraud prevention tools
• Legal, tax, or compliance service providers

We only share information as needed to operate our store, fulfill your order, provide services, comply with the law, or protect our rights.

Our website may use cookies, pixels, tags, and similar technologies.

These may be used for:

• Website functionality
• Shopping cart operation
• Checkout
• Analytics
• Advertising
• Retargeting
• Fraud prevention
• Remembering preferences
• Measuring marketing performance

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

We may use tools such as Meta Pixel, Google Analytics, TikTok Pixel, Shopify analytics, or similar tools.

These tools may collect information about your website activity to help us understand performance, improve our store, and show relevant ads.

Where required by law, we will request consent for certain cookies or tracking technologies.

Depending on your location, you may have rights to:

• Access your personal information
• Correct your personal information
• Request deletion of personal information
• Withdraw consent where applicable
• Opt out of marketing messages
• Request information about how your data is used

To make a privacy request, contact us at: Pawlenciostore@gmail.com

We may need to verify your identity before processing certain requests.

We keep personal information only as long as reasonably necessary for:

• Order processing
• Customer support
• Legal compliance
• Tax and accounting records
• Fraud prevention
• Business records
• Dispute resolution

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

We use reasonable measures to protect customer information.

However, no website, internet transmission, or electronic storage method is 100% secure.

You are responsible for protecting your account login details and notifying us if you suspect unauthorized access.

All content on the Pawlencio Store website, including logos, product descriptions, text, images, graphics, videos, designs, layout, icons, branding, and other materials, is owned by Pawlencio Store or used with permission.

You may not copy, reproduce, distribute, sell, modify, or use our content without written permission.

Our website may contain links to third-party websites, apps, payment providers, shipping carriers, or services.

We are not responsible for third-party websites, policies, content, products, security, or practices.

You should review third-party terms and privacy policies before using their services.

To the maximum extent permitted by law, Pawlencio Store is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes, but is not limited to:

• Shipping delays
• Supplier delays
• Carrier mistakes
• Customs delays
• Lost profits
• Loss of data
• Product misuse
• Wrong size selection
• Pet injury caused by misuse or lack of supervision
• Allergic reactions
• Package theft after delivery
• Customer address errors
• Third-party service issues
• Website interruptions
• Payment processor issues

To the maximum extent permitted by law, Pawlencio Store's total liability for any claim will not exceed the amount paid by the customer for the specific product involved in the claim.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

You agree to defend, indemnify, and hold Pawlencio Store harmless from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of our website
• Your violation of these Terms & Policies
• Your misuse of products
• Your violation of any law
• Your violation of third-party rights
• Your incorrect information
• Your fraudulent, abusive, or harmful conduct
• Injury or damage caused by improper product use or lack of pet supervision

Pawlencio Store is not responsible for delays, failure to perform, or inability to fulfill obligations caused by events outside our reasonable control.

This includes, but is not limited to:

• Natural disasters
• Severe weather
• War
• Strikes
• Labour disruptions
• Supplier shutdowns
• Carrier delays
• Customs delays
• Pandemics
• Government actions
• Internet outages
• Payment processor outages
• Cyberattacks
• Supply chain disruptions

These Terms & Policies are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

If you are located outside Ontario, you may also have certain mandatory consumer rights under your local province, state, or country. Nothing in these Terms is intended to limit rights that cannot legally be limited or excluded.

Before starting any formal legal claim, you agree to contact Pawlencio Store first at Pawlenciostore@gmail.com and give us a reasonable opportunity to resolve the issue.

We will make reasonable efforts to resolve customer concerns fairly and efficiently.

Any dispute that cannot be resolved informally will be handled according to applicable law and the governing law section above.

If any part of these Terms & Policies is found to be invalid, illegal, or unenforceable, the remaining sections will continue to apply.

If Pawlencio Store does not enforce any part of these Terms & Policies, that does not mean we waive our right to enforce it later.

We may update these Terms & Policies at any time.

Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms & Policies.

For questions about your order, shipping, returns, refunds, privacy, or these Terms & Policies, contact us at:

Pawlencio Store Customer Support

Email: Pawlenciostore@gmail.com

Website: https://www.pawlenciostore.com